FAQ's

BTP Early Learning Centre

Eight Mile Plains

FAQ’s

Frequently Asked Questions

Here are some of our most common questions we get asked. Can’t find what you’re looking for? Use the chatbox or call us on (07) 3452 8114

When can I visit BTP ELC?

We ask that you contact the centre so we can ensure we have someone to show you around our custom-built facility. We also have regular routines and events happening, so best to book ahead.
You can do this by calling us direct on (07) 3452 8114 or fill out this form and we’ll be in touch!

How can I find out if you have room for my child?

Easy! Simply give us a call on (07) 3040 2239 or fill out this form and we’ll get back to you asap.

What happens if my child is unwell?

You must keep your child at home if they are unwell. If they present any signs of illness while in care, we will contact you to collect them and seek medical advice.

When would a childcare centre close?

Our centres will only close if directed by public health or for other valid health and safety reasons. We will aim to reopen as soon as possible.

What happens if someone at the centre is diagnosed with Covid-19?

We will remain transparent and open in our communications with our entire community. We are required to notify relevant authorities if a confirmed case of COVID-19 has been diagnosed in our community. If a child or educator is undergoing testing, we are also required to notify the relevant authorities and therefore we will follow their advice. It is everybody’s responsibility to keep us informed of their COVID-19 health status.

We will act in accordance with the directions of the relevant authorities regarding cleaning, closure and reopening.

When can I visit BTP ELC?

We ask that you contact the centre so we can ensure we have someone to show you around our custom-built facility. We also have regular routines and events happening, so best to book ahead.
You can do this by calling us direct on (07) 3452 8114 or fill out this form and we’ll be in touch!

How can I find out if you have room for my child?

Easy! Simply give us a call on (07) 3452 8114 or fill out this form and we’ll get back to you asap.

How long do I have to accept a position?

48 Hours from when we provide you with the enroment pack. We will contact you via phone if we haven’t heard back after this time. If we are unable to get a hold of you,  the space will become available to another family.

What do I bring for the first day?

You only need bring a spare change of clothing and a water bottle for your child as we supply all meals, nappies and sunhats. Some of our centres also provide linen for rest time so please check with your Centre Director as to this arrangement. For families who have little ones in the nursery please bring bottles and formula or breast milk. We encourage families send in a comforter such as pacifiers, blanket or loved treasure if required, no matter the age of the child.

Can I claim any Government Rebates?

Yes, we are registered child care providers which means that eligible families can claim the Government benefit relating to your childcare. For further information please click here.

FAQ’s

New Enrolments

Here are some of our most common questions we get asked. Can’t find what you’re looking for? Visit our full FAQ’s, use the chatbox or call us on (07) 3452 8114

FAQ’s

Waitlist

Here are some of our most common questions we get asked. Can’t find what you’re looking for? Visit our full FAQ’s, use the chatbox or call us on (07) 3452 8114

How do I join the waitlist?

You can do this by calling us direct on (07) 3452 8114 or fill out this form and we’ll be in touch!

How do I find out if there is any room for my child?

Easy! Simply give us a call on (07) 3452 8114 or fill out this form and we’ll get back to you asap.

Is there a fee to join the waitlist?

No 🙂

Can I put an unborn child on the waitlist?

Yes! Just use ‘Baby’ as the name on your enquiry and let us know your due date. Once your child is born, please let us know so we can update your details.

Do I have to keep contacting you to keep my place?

We often contact all our waitlist families and update them on availability. You are welcome to contact us if you have any questions or need to update your preferences.

How much notice do I need to give to change or cancel my days?

We require 2 weeks written notice for permanent bookings and 48 hours written notice for casual bookings.

You can complete a form by clicking here.

Will my child automatically change rooms on their birthday?

No. Changing rooms is done at the best time for the child. Usually we make changes at the beginning of each school year, but we will talk to you before any changes are made.

Can I make casual bookings?

Yes, but these are subject to availability. Best to call and talk to us directly as soon as you can!

FAQ’s

Existing Enrolments

Here are some of our most common questions we get asked. Can’t find what you’re looking for? Use the chatbox or call us on (07) 3452 8114.

FAQ’s

Fees

Here are some of our most common questions we get asked. Can’t find what you’re looking for? Visit our full FAQ’s, use the chatbox or call us on (07) 3452 8114

What are your fees?

Our fee’s change from time to time. Please use the following as indicative only.

Starfish and Jelly $116
Seahorse and Turtle $113.50
Stingray & Dolphin $111.50
Sharks $109
Whales $106

What is included in the daily fee?

Freshly cooked nutritious meals
Nappies, Wipes, Sunscreen
Bed sheets
Special events and regular shows and incursions

How do I pay my weekly fees?

All fees are to be paid via Direct Debit. At enrolment we will supply you with a direct debit form and you can elect to pay your weekly fees on a weekly or fortnightly basis. You can change your billing details at any time by notifying us. A bond is payable when your child initially starts.

Do I have to pay for Public Holidays?

Yes you will have to pay for public holidays if they fall on days that your child is enrolled at the centre because we have everyday costs, including educators wages, which still need to be paid whether the centre is open or not. Some early childhood services offer free public holidays but absorb their running costs into their fees making their daily rate higher. This may mean that you are paying for public holidays even if your child is not enrolled on a public holiday.

Am I able to claim government rebates with BTPELC?

Yes, we are a registered provider.

What is the Child Care Subsidy?

The Child Care Subsidy (CCS) is the main way the Government assists families with their child care fees. The CCS helps parents with children aged 0 – 13 who work, train, study and/or volunteer, by applying a subsidy to your fees which reduces your daily payment for care.

How do I know if I'm eligible?

There are some basic requirements including;

  • The age of the child (must be 13 or under and not attending secondary school)
  • The individual, or their partner, meeting the residency requirements
  • The combined family income meeting the specified requirements
  • The child meeting immunisation requirements
  • Activity Level

Click here to check the activity lelvel of your family.

How do I apply?
  • Click here to guide you through making a claim for childcare subsidy.
  • Important information is required to assist with making your claim:
    – MyGov and Centrelink online account or access to speak over the phone or in person at a Centrelink office
    – Claimant and child CRN (customer reference number)
    – Family income and activity details
    – Supporting personal documents
  • Once you have received your childcare subsidy assessment letter from Centrelink, you will need to:
    – Provide us with your and your child’s CRN details so we’re able to make a connection to Centrelink to ensure you can receive CCS payments. It is important that we receive both CRN’s as a connection can’t be made using only one.
    – Once a connection to Centrelink is made, you will receive notification to approve the enrolment notice. Instructions on how to do this can be found by clicking here.
  • Visit the enrolments tab in your Centrelink account to approve your child’s childcare details (i.e. the campus they are enrolled at, days they are enrolled and the daily rate) or contact Centrelink for assistance with confirming details
How much do I get?

There are three things which will determine your level of subsidy:

  • Your family income (combined or individual depending on your family status)
  • The activity level of your family. Your activity level is the ‘recognised activities’ that enables a family to claim a subsidy (e.g. work, study or training) up to a maximum of 100 hours per fortnight based on the parent with the least number of hours.
  • The type of childcare your child will be attending. 

For more details, and to obtain an estimate of what your Child Care Subsidy could be, visit the Child Care Subsidy website or contact the Department of Education and Training on 1300 566 046

FAQ’s

Childcare Subsidy

Here are some of our most common questions we get asked. Can’t find what you’re looking for? Use the chatbox or call us on (07) 3452 8114.